FREQUENTLY ASKED QUESTIONS
QuickHealthDoctors is an affordable, convenient way to see a doctor. With Quick Health, you can avoid long waits at clinics, and the often-long distances to get to them. Instantly visit with a doctor of your choice via video conference in the privacy of your home. Feel secure that your sensitive medical information will remain exactly where it should—between you and your doctor. Imagine you could access an entire network of certified doctors including specialist by simply clicking a few buttons on your phone, tablet or computer. Now you can, with Quick Health. By adding family members to your account, you can ensure that your whole home is a healthy one. It’s your portal to good health, fast. When you or someone in your family is feeling ill, through one-on-one video call consultations, you will receive outstanding medical care without leaving your home. You will be diagnosed, medicine prescribed and brought to your home and work place.
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Sign Up Made Easy!
You can make your Quick Health Doctors account using your mobile phone, computer, or table. This is how:- Download Our App: Get “QuickHealthDoctors” from the Apple Store or Google Play Store.
- Visit Our Website: Head over to quickhealthdoctors.com and register as a patient. OR
- Chat with us on our WhatsApp +254 716334657 or call us at +254 707 36 36 36 and we will help you register
You can start using QuickHealth Doctors immediately after you sign up and activate your account. Sign up and activation are totally free. Once you have a QuickHealth account, you can browse doctor profiles,view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history so that the doctor knows your health background to provide you a more informed treatment.. You can also upload any documents or images you want to share with the doctor, like photo of a wound or skin condition. You will only be required to pay at the time of booking an appointment with a doctor of your choice.
QuickHealth Doctors services are available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use “QuickHealth” services anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the urgent care center or clinic.
The cost of a QuickHealth Doctors visit is updated periodically, you may use your insurance coverage or pay through any of the following payment methods, please chat with us on WhatsApp or call us to find the latest rates and the insurers we accept. Remember we also work 24 hours a day, 7 days a week. You can pay by Mpesa, Paypal, Visa, Stripe, EVC, Sahal, Zaad. Quick Health Doctors offers a reasonable flat-rate per clinician per visit for high quality medical service at your convenience.
Yes. QuickHealth doctors are board certified and licensed to practice. They are specialized in diagnosing and providing treatment using telemedicine. They include pediatricians, internists, family practitioners, psychiatrists and other specialties. The doctors are rated by the patients and are subject to rigorous QuickHealth performance standards. Clients may view their profiles which details their education, credentials and experience.
Cardiology ->treatment of diseases and abnormalities of the heart. Oncology -> treatment of tumors / cancer. Psychiatry -> treatment of mental illness. Dermatology ->diagnosis and treatment of skin disorders. Gynecology -> treatment of conditions that affect the female reproductive system. Endocrinology -> treatment of conditions that affect the endocrine glands and hormones. Otolaryngology -> treatment of diseases of the ear and throat. Urology -> treatment of disorders of the urinary system. Pediatrics -> treatment of children’s diseases. Ophthalmology -> treatment of disorders and diseases of the eye. Gastroenterology -> disorders of the stomach and intestines
Medicine Delivery, Lab Test processing and Post surgical follow up from specialist doctors, both local and overseas.
Quick Health Doctors does NOT handle emergency medical situations. You should call an ambulance or go to the hospital emergency if you are experiencing a medical emergency.
You may book an appointment with a doctor of your choice through the app or website.
The doctor will recommend the best treatment and decide if a prescription is necessary. QuickHealth doctors do not issue prescriptions for controlled substances, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse.
You have the choice to have your prescription medicine delivered to you or choose to pick them up yourself from a pharmacy.
A specialized lab technician will be sent to your location to collect the lab samples and deliver them to the laboratory.
Health records are kept strictly private. QuickHealth uses AES encryption methods to protect your personal information. You determine who can see the information in your record. All data entered within our application is securely and privately stored. Our servers are housed in world-class, highly secure data centers utilizing state-of-the art electronic surveillance and multi-factor access control systems. Additionally, environmental security measures are in place to minimize disruptions to operation. QuickHealth data storage is spread across several geographic regions and availability zones, allowing us to stay operational during most failure situations, including natural disasters and power outages.
Simply log in to QuickHealth’s secure website to print or download your medical record from your account. We store medical records as PDF documents, so they are easy to keep or share with your physician.
● You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time.
● Administrative charges will be applied if you cancel less than 24 hours before your appointment time
Steps to follow for cancelling an appointment:
1. Sign into your Account
2. Click on the CONTACT US tap on the top right hand side of the screen
3. Select cancellation from the drop down menu.
4. Select appointment number
5. Write your reason for cancellation.
6. Submit7. Quick Health will contact you.
Yes, Quick Health can issue a sickness certificate after a consultation with a doctor
Yes, you can add your doctor of choice to your favorite list of doctors and see the same consultant each time.
Yes, the doctor’s gender is given in their profile.
